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Delete your Pukpui Onsen account
In the game, open Settings, choose Delete Account, and review both confirmation screens before submitting the request. The game uses your current authenticated session to identify the account; you do not need to copy or email an account identifier.
If you cannot open the game or the in-app request does not complete, email support and say that you need help deleting your Pukpui Onsen account.
If the button does not open your email app, write to pukpuionsen_support@moodmango.com with the subject “Pukpui Onsen account deletion.”
What happens next
After an in-app request is accepted, the account is blocked from further gameplay while deletion is processed. The title screen can check whether processing has completed. Do not uninstall or clear app data if you still need that status check; reinstalling does not cancel an accepted request.
Processing is normally completed within 30 days. Exceptional paid-account or manual-review handling may remain pending for up to 180 days. If you contact support instead, email alone may not identify an anonymous account or prove ownership, so support may direct you back to a safe in-app verification step. Sending an email is not confirmation that deletion is complete.
What deletion does not remove
- Your Google account.
- App data or settings stored only on your phone or tablet. Clear the app's storage in your device settings or uninstall the app to remove device-local data.
- Records held by an app store or another provider. Those records may need separate verification or a separate request to that provider.
Limited deletion evidence
Only purpose-limited, identity-free evidence of the deletion request may be kept for up to 180 days. It is purged after that period expires.
Protect your information
Do not email passwords, full payment-card details, or raw account identifiers. If verification is needed, support will explain a safe next step.
For more information, read the Pukpui Onsen Privacy Policy.